Effective Date: 13th October 2024
Welcome to beautywhiteningessentials.com, operated by Beauty Whitening Essentials. By accessing our website, submitting an order, purchasing products, or using any of our services, you agree to comply with and be bound by these Terms & Conditions.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or place an order.
1. General Information
Business Name: Beauty Whitening Essentials
Website: beautywhiteningessentials.com
Email: support@beautywhiteningessentials.com
WhatsApp Support: +60 11-2194 4419
Address: 25, Jalan Kampung Parit Lapis Mahang, 83200 Senggarang, Johor, Malaysia
These Terms apply to all visitors, customers, buyers, and users of our website.
2. Use of the Website
By using this website, you agree to use it only for lawful purposes.
You agree not to:
- Use the website for fraudulent, illegal, or unauthorized purposes
- Attempt to gain unauthorized access to our website, server, systems, or customer data
- Upload or transmit viruses, harmful code, spam, or malicious content
- Copy, misuse, or reproduce website content without permission
- Provide false, misleading, incomplete, or inaccurate information when placing an order
- Interfere with the normal operation or security of the website
We reserve the right to restrict access, cancel orders, or refuse service if we believe the website is being misused.
3. Eligibility
You must be legally able to enter into a purchase agreement in your country or region before placing an order on our website.
By submitting an order, you confirm that the information you provide is accurate and that you are authorized to use the contact details, delivery address, and payment method connected to the order.
4. Product Information
We try our best to provide accurate product descriptions, images, details, pricing, availability, and other website content.
However, we do not guarantee that all product descriptions, images, prices, stock status, or other information are always complete, current, or error-free.
Product packaging, labels, colors, size, design, ingredients, or appearance may vary from website images due to manufacturer updates, lighting, photography, display settings, or packaging changes.
5. Beauty, Skincare, and Personal Care Disclaimer
Products sold on our website may include beauty, skincare, whitening, brightening, supplement, collagen, glutathione, vitamin C, anti-aging, or personal care products.
Any product information is provided for general informational purposes only and should not be considered medical advice.
Individual results may vary depending on skin type, product use, age, lifestyle, health condition, diet, environment, and personal routine.
Customers are responsible for checking product suitability before use. If you are pregnant, breastfeeding, under medical treatment, have allergies, have sensitive skin, or have any medical condition, please consult a qualified healthcare professional before using any product.
6. Product Availability
All products are subject to availability.
Submitting an order does not guarantee that the product is available until our team verifies the order.
If a product is unavailable, out of stock, discontinued, restricted for your destination, or cannot be shipped to your country, we may contact you to offer an alternative, wait option, or order cancellation before payment is requested.
7. Order Submission and Verification
When you submit an order on our website, your order is received for verification first.
We verify orders before requesting payment to help reduce issues such as:
- Out-of-stock items
- Incorrect or incomplete delivery address
- Courier service limitations
- Remote area delivery issues
- Shipping restrictions
- Customs-related delivery concerns
- Payment being made for an order that cannot be fulfilled
After you submit your order, our team may review product availability, delivery address, courier availability, shipping cost, delivery country, and order details.
Only after your order is verified will we send payment instructions.
8. Payment by Official Payoneer Link
Payment is requested only after order verification.
Once your order is confirmed, we will send an official Payoneer payment link by email, WhatsApp, or Telegram.
Payment request may be sent under our company name: FSF Global Trading.
Please only pay through the official payment link sent by our team. Do not send payment to any personal account, unknown bank account, unknown link, or anyone claiming to represent Beauty Whitening Essentials without confirmation from our official contact channel.
If you are unsure whether a payment link is genuine, contact us first before making payment.
9. Prices, Currency, and Payment Confirmation
Product prices may be shown on the website and may be updated at any time without prior notice.
The final amount payable may depend on product price, quantity, delivery country, shipping method, courier availability, and any applicable shipping or handling details.
Your order will only proceed to dispatch preparation after payment has been confirmed.
If payment is not completed within the required timeframe, we may cancel the order or release the reserved stock.
10. Customs Duties, Taxes, and Import Fees
For international orders, customs duties, taxes, VAT, import fees, clearance fees, or other local charges may apply.
Unless clearly stated otherwise, all customs duties, taxes, import charges, clearance fees, or local courier charges are the buyer’s responsibility.
These charges are determined by your local customs authority, courier, or government agency and are not controlled by Beauty Whitening Essentials.
Buyers are responsible for checking whether the product can be imported into their country before ordering.
11. Shipping and Delivery
Orders are processed for dispatch only after:
- The order has been verified
- Payment has been confirmed
- Shipping details are ready for courier processing
Handling time usually begins after payment confirmation, not from the time the order is submitted.
Estimated delivery times are provided as guidelines only and may vary depending on destination, courier service, customs clearance, public holidays, weather, local delivery conditions, or other factors beyond our control.
Tracking details will be provided after your parcel has been dispatched where available.
12. Address Accuracy and Delivery Responsibility
You are responsible for providing a complete, accurate, and deliverable shipping address.
We are not responsible for delivery delays, failed delivery, returned parcels, extra courier charges, or lost parcels caused by:
- Incorrect address
- Missing address details
- Wrong postcode or ZIP code
- Wrong phone number
- Undeliverable address
- Failure to respond to courier
- Failure to collect parcel
- Refusal to accept delivery
- Failure to pay customs duties or taxes
If a parcel is returned, held, abandoned, or disposed of due to buyer error or buyer inaction, no refund may be issued.
13. Risk of Loss and Courier Responsibility
Once the parcel is handed over to the courier, delivery is handled by the courier service.
We will assist where possible if there is a courier issue, but we are not responsible for delays caused by courier networks, customs authorities, local delivery agents, weather, public holidays, or other circumstances beyond our control.
Buyers are responsible for monitoring tracking updates and responding to courier or customs requests when required.
14. Order Cancellation Before Payment
If you submit an order but have not paid yet, you may request cancellation by contacting us.
Unpaid orders can usually be cancelled before the official Payoneer payment link is paid.
15. Order Cancellation After Payment
If payment has already been made, please contact us as soon as possible.
Cancellation may not be possible if the order has already been packed, dispatched, handed to the courier, or processed for shipment.
If cancellation is approved before dispatch, any refund may be subject to deduction of payment processing fees, administrative costs, or other unrecoverable charges where applicable.
16. Returns and Refunds
Returns and refunds are subject to our Refund & Returns Policy.
In general, products must be unused, unopened, in original packaging, and returned within the allowed return period to be considered for return.
Opened, used, damaged, tampered, or unapproved returns may be rejected.
For hygiene and product safety reasons, beauty, skincare, supplement, and personal care products cannot be returned once opened or used unless the issue is caused by our confirmed error or a confirmed product defect.
17. No Refund for Customs Refusal, Unpaid Duties, or Uncollected Parcels
No refund may be issued if the parcel is:
- Refused by the buyer
- Not collected from the courier or pickup point
- Returned due to unpaid customs duties, taxes, or import fees
- Abandoned or disposed of by customs or courier
- Delayed because the buyer did not respond to courier or customs requests
- Returned due to incorrect, incomplete, or undeliverable address details provided by the buyer
If a returned parcel is received back by us, any refund decision will be reviewed case by case. Shipping costs, return shipping costs, customs charges, courier charges, handling fees, payment processing fees, and any unrecoverable costs may be deducted from any eligible refund.
18. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.
You may be required to provide:
- Order number
- Photos of the outer parcel
- Photos of the shipping label
- Photos of the product
- Photos or video showing the damage, defect, or incorrect item
- A short explanation of the issue
We will review the case and provide further instructions.
If the issue is confirmed to be caused by our error, we may offer a replacement, refund, or another suitable solution depending on the situation.
19. Website Content and Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, layout, design, and branding, belongs to Beauty Whitening Essentials or its respective content owners.
You may not copy, reproduce, modify, distribute, republish, or use any content from this website without our written permission.
20. Third-Party Links and Services
Our website may contain links to third-party websites, payment platforms, courier tracking pages, or other services.
We are not responsible for the content, privacy practices, security, availability, or policies of third-party websites or services.
When using third-party services such as Payoneer, courier tracking websites, or delivery platforms, you may also be subject to their own terms and policies.
21. Limitation of Liability
To the fullest extent permitted by law, Beauty Whitening Essentials shall not be liable for indirect, incidental, special, consequential, or financial losses arising from:
- Website use
- Product use or misuse
- Delivery delays
- Customs delays
- Courier issues
- Import restrictions
- Buyer failure to provide correct details
- Buyer failure to pay duties or collect parcel
- Third-party payment or courier service issues
- Website errors, downtime, or technical problems
Our total liability, where legally applicable, shall not exceed the amount paid by you for the specific order related to the claim.
22. Indemnification
You agree to indemnify and hold harmless Beauty Whitening Essentials, its owners, team members, partners, suppliers, and service providers from any claims, losses, damages, costs, or expenses arising from:
- Your use of the website
- Your breach of these Terms
- Incorrect information provided by you
- Your violation of laws or regulations
- Your misuse of products
- Your failure to pay customs duties, taxes, or import charges
- Your failure to collect or respond to courier/customs requests
23. Governing Law
These Terms & Conditions are governed by the laws of Malaysia.
Any dispute arising from the use of this website, order submission, payment, shipping, or product purchase shall be handled according to applicable Malaysian law.
24. Changes to These Terms
We reserve the right to update, change, or modify these Terms & Conditions at any time.
Any changes will be posted on this page. Continued use of the website after changes are posted means you accept the updated Terms.
25. Contact Information
For questions about these Terms & Conditions, orders, payment links, shipping, or customer support, please contact us:
Email: support@beautywhiteningessentials.com
WhatsApp Support: +60 11-2194 4419
Website: beautywhiteningessentials.com
Address: 25, Jalan Kampung Parit Lapis Mahang, 83200 Senggarang, Johor, Malaysia
When contacting us on WhatsApp, please start your message with:
Hi Beauty Whitening Essentials,
Please include your order number, product name, delivery country, and question so our team can assist you faster.
By using beautywhiteningessentials.com, submitting an order, or purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.