Effective Date: 13th October 2024
At Beauty Whitening Essentials, we are committed to providing reliable, secure, and trackable shipping for our customers. This Shipping Policy explains how orders from beautywhiteningessentials.com are verified, processed, shipped, and delivered.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
1. General Information
Business Name: Beauty Whitening Essentials
Website: beautywhiteningessentials.com
Email: support@beautywhiteningessentials.com
WhatsApp Support: +60 11-2194 4419
Address: 25, Jalan Kampung Parit Lapis Mahang, 83200 Senggarang, Johor, Malaysia
Courier: DHL Express or other tracked courier service where applicable
2. Order Verification Before Payment
To protect our customers and reduce delivery issues, we verify every order before requesting payment.
After you submit your order, our team will check:
- Product availability and current stock status
- Delivery address accuracy
- Courier availability for your destination
- Possible remote area or delivery restrictions
- Shipping details before payment is requested
Once your order is confirmed, we will send your official Payoneer payment link by email, WhatsApp, or Telegram.
Payment request may be sent under our company name: FSF Global Trading.
Please only pay through the official payment link sent by our team. Do not send payment to any personal account or unknown payment link.
3. Order Processing and Handling Time
Orders are processed for dispatch only after:
- Your order has been verified by our team
- Your official Payoneer payment has been confirmed
- Your shipping details are ready for courier processing
Our usual handling time is up to 3 business days after payment confirmation, excluding weekends and public holidays.
Handling time is separate from courier transit time.
4. Estimated Delivery Timeframes
Estimated delivery times begin after your order has been dispatched.
These estimates do not include order verification time, payment confirmation time, handling time, customs clearance, or courier delays.
Estimated transit times:
Asia-Pacific Region: 3–7 business days after dispatch
Europe, North America, Middle East, Africa: 5–10 business days after dispatch
Rest of the World: 7–15 business days after dispatch
Please note that delivery times are estimates only. Actual delivery may vary due to customs processing, courier delays, weather conditions, public holidays, incorrect address details, or other circumstances beyond our control.
5. Shipping Costs
Shipping costs may depend on the delivery destination, package weight, courier service, product quantity, and any special delivery conditions.
If your order requires shipping verification, we will confirm the shipping details before sending the official Payoneer payment link.
6. Customs Duties, Taxes, and Import Fees
For international orders, customs duties, taxes, VAT, import fees, clearance fees, or other charges may apply once the parcel reaches your country.
These charges are determined by your local customs authority or courier and are not controlled by Beauty Whitening Essentials.
Unless clearly stated otherwise, import duties, taxes, and customs-related fees are the buyer’s responsibility.
If customs charges are not paid, the parcel may be delayed, returned, held, abandoned, or disposed of by the courier or customs authority.
We are not responsible for delays, losses, return costs, disposal, or additional charges caused by unpaid customs fees, refusal to pay import charges, or buyer inaction.
7. Tracking Your Order
Once your order is dispatched, we will provide a tracking number by email, WhatsApp, Telegram, or order update where available.
Tracking updates may take 24–48 hours to appear after dispatch because courier systems need time to scan and update shipment information.
You can track your order on our Track Order page:
Track Order: beautywhiteningessentials.com/track-order/
8. Shipping Address Accuracy
Please provide a complete and accurate delivery address when placing your order.
We are not responsible for delivery delays, failed delivery, returned parcels, or additional courier charges caused by incorrect, incomplete, or undeliverable addresses.
If a parcel is returned due to address issues, the buyer may be responsible for any re-shipping, return shipping, or additional courier-related costs.
9. Delays, Courier Holds, and Lost Shipments
We will do our best to assist with courier issues, but delivery delays can happen due to customs processing, courier network delays, weather conditions, public holidays, local delivery restrictions, or other circumstances outside our control.
If your shipment appears lost or delayed, please contact us with your order number and tracking number. We will help check with the courier where possible.
10. Buyer’s Responsibility for Tracking and Pickup
Buyers are responsible for monitoring tracking updates after the tracking number is provided.
Some shipments may require action from the buyer, such as:
- Paying customs duties, taxes, or import fees
- Responding to courier or customs requests
- Correcting delivery details
- Arranging delivery with the courier
- Collecting the parcel from a local pickup point
If a parcel is not collected, refused, abandoned, returned, or disposed of due to buyer inaction, unpaid customs charges, or failure to respond to courier requests, no refund may be issued.
11. Damaged or Incorrect Items
If your order arrives damaged or you believe the wrong item was received, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the parcel
- Photos of the product
- Photos of the shipping label
- Photos of any visible damage
We will review the issue and provide further instructions where applicable.
12. Contact Information
For shipping, delivery, tracking, or payment-link questions, please contact us:
Email: support@beautywhiteningessentials.com
WhatsApp Support: +60 11-2194 4419
Website: beautywhiteningessentials.com
Address: 25, Jalan Kampung Parit Lapis Mahang, 83200 Senggarang, Johor, Malaysia
When contacting us on WhatsApp, please start your message with:
Hi Beauty Whitening Essentials,
Please include your order number, product name, delivery country, and question so our team can assist you faster.
By purchasing from beautywhiteningessentials.com, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time.