Shipping Policy

Effective Date: 13th October 2024

At Beauty Whitening Essentials, we are committed to providing fast, reliable, and secure shipping for all orders. This Shipping Policy outlines the shipping process, conditions, handling times, and estimated delivery timeframes for products ordered from beautywhiteningessentials.com.

By placing an order on our website, you agree to the terms detailed below.

1. General Information

2. Order Processing & Handling Time

Handling Time:
All orders will be processed and dispatched within 3 business days after the order is placed. Business days are Monday through Friday, excluding public holidays.

Please note that the handling time is separate from the shipping time. Once your order is processed and shipped, you will receive an email with the tracking details.

3. Shipping Timeframes (Excluding Handling Time)

Shipping times may vary depending on your location. Below are the estimated shipping timeframes, excluding the 3-day handling time:

  • Asia-Pacific Region: 3-7 business days
  • Europe, North America, Middle East, Africa: 5-10 business days
  • Rest of the World: 7-15 business days

Please note that these are estimated shipping times, and actual delivery may vary due to unforeseen circumstances such as weather conditions, customs delays, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, package weight, and shipping method. The total shipping cost will be displayed before you complete your order.

5. Customs Duties and Taxes

For international orders, customs duties, taxes, or other import-related fees may apply once the package reaches your country. These charges are determined by the customs office in your destination country and are not included in the price of the product or shipping cost.

Buyer’s Responsibility:
As the buyer, you are responsible for paying any customs duties, taxes, or fees imposed by your local customs authorities. We recommend checking with your country’s customs office to understand the applicable charges before placing your order.

If customs fees are not paid, the package may be returned or held, and any additional return shipping costs will be the buyer’s responsibility.

6. Tracking Your Order

Once your order has been processed and dispatched, you will receive a shipping confirmation email with your DHL Express tracking number. You can use this tracking number to monitor your shipment’s progress through DHL’s online tracking portal.

If you do not receive a tracking number within 3 business days of order dispatch, please check your spam/junk email folder or contact us at support@beautywhiteningessentials.com.

7. Shipping Address Accuracy

It is important that you provide an accurate and complete shipping address when placing your order. We are not responsible for delivery delays or undeliverable packages caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, the buyer will be responsible for additional shipping charges to re-ship the order.

8. Delays or Lost Shipments

While we strive to meet the estimated delivery timeframes, delays may occur due to reasons beyond our control, such as customs processing, extreme weather conditions, or courier issues.

Lost Shipments:
If your package is lost in transit, please contact us at support@beautywhiteningessentials.com as soon as possible. We will work with DHL Express to locate the package or initiate a claim.

9. Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items, please contact us within 48 hours of receiving the package at support@beautywhiteningessentials.com. We will provide further instructions on returning the damaged or incorrect items and arrange for a replacement or refund where applicable.

10. Contact Information for Customer Support

For any questions or concerns related to shipping, please feel free to contact our customer support team:

We are committed to providing a positive shopping experience and will respond to your inquiries as quickly as possible.

By purchasing from beautywhiteningessentials.com, you agree to the terms outlined in this Shipping Policy. We reserve the right to modify this policy at any time, so please review it periodically for updates.