Refund & Returns Policy

Effective Date: 13th October 2024

At Beauty Whitening Essentials, we strive to provide high-quality skin whitening products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the conditions, processes, and timeframes for returning products and receiving refunds.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The product is unused, unopened, and in its original packaging.
  • The return is initiated within 14 days from the date you received the product.
  • The product is in the same condition as when it was delivered, with no visible signs of wear, use, or damage.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products that have been opened, used, or tampered with.
  • Products not purchased directly from beautywhiteningessentials.com.
  • Products on sale or purchased with a discount, unless the product is defective or damaged.

3. How to Initiate a Return

If you wish to return a product, follow these steps:

  1. Contact Us
    Email us at support@beautywhiteningessentials.com with the following details:
    • Your order number
    • The product(s) you wish to return
    • Reason for the return (e.g., defective, wrong item, etc.)
  2. Wait for Return Authorization
    Once we receive your request, we will review it and respond within 2 business days with a Return Authorization (RA) number and further instructions, if applicable.
  3. Prepare the Product for Return
    Pack the product securely in its original packaging, include the RA number in your package, and send it to the following address: Beauty Whitening Essentials
    25, Jalan Kampung Parit Lapis Mahang,
    83200 Senggarang, Johor, Malaysia.We recommend using a trackable shipping service to ensure that your return is safely delivered to us. You are responsible for the shipping costs of returning the product unless the return is due to a defect or our error (e.g., wrong product sent).

4. Return Fees and Shipping Costs

  • Customer Responsibility: You are responsible for paying for your own shipping costs to return the product unless the return is due to a product defect or an error on our part.
  • No Restocking Fees: We do not charge any restocking fees for returns that meet our eligibility criteria.

5. Inspection and Approval of Refunds

Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria stated above. We will notify you via email whether your return has been approved or rejected within 5 business days of receiving the product.

  • If approved, a refund will be processed within 7 business days.
  • If rejected, we will notify you of the reason for the rejection, and the product will be sent back to you at your expense.

6. Refund Process and Timeframes

  • Refunds will be processed to your original payment method (e.g., credit card, PayPal) within 7 business days after your return is approved.
  • Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
  • If you have not received your refund after 10 business days, please contact your bank or payment provider first, and if there is still an issue, reach out to us at support@beautywhiteningessentials.com for further assistance.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order at support@beautywhiteningessentials.com. We will provide instructions on how to return the product and arrange for a replacement or a full refund, including any shipping costs incurred.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item following the return process and place a new order for the desired product.

9. Contact Information for Customer Support

For any questions or concerns regarding returns or refunds, please feel free to contact our customer support team:

We are committed to providing prompt and friendly service and will do our best to assist you with any issues.

By purchasing from beautywhiteningessentials.com, you agree to the terms of this Refunds and Returns Policy. We reserve the right to update or modify this policy at any time, so please check back periodically for updates.